Refund & Cancellation Policy
At Cookery Nook, we strive to provide exceptional catering services and ensure customer satisfaction.
We understand that circumstances may arise that require a refund. This refund policy outlines the terms and conditions for requesting and receiving refunds for catering services. Please read this policy carefully before placing an order with us.
1. Cancellation and Refund Requests:
- If you need to cancel your catering order, please notify us as soon as possible. Cancellation requests must be made in writing or via email.
- Refund requests will only be considered for cancellations made within the specified time frame outlined in our cancellation policy.
- Refunds for cancellations made outside the specified time frame will be granted at our discretion, taking into account the circumstances and costs incurred by our company.
2. Cancellation Policy:
- For cancellations made 24 hours prior to the event, a full refund will be issued, minus any non-refundable deposits or expenses already incurred by our company.
- Cancellations made within 24 hours of the event may result in a partial refund, subject to the costs already incurred by our company. The specific refund amount will be determined on a case-by-case basis.
- In the event of a cancellation due to unforeseen circumstances beyond our control (e.g., natural disasters, emergencies, etc.), we will work with you to provide a suitable solution, which may include rescheduling the event or issuing a refund, less any non-refundable expenses.
3. Refund Process:
- All refund requests must be made by the person who placed the order. We may require supporting documentation or information to process the refund request.
- Refunds will be processed within one business day after the approval of the refund request.
- Refunds will be issued using the same payment method used for the original purchase. If this is not feasible, we will work with you to find an alternative refund method.
4. Non-Refundable Deposits and Expenses:
- Some catering services may require non-refundable deposits to secure the event date and cover initial expenses. These deposits are non-refundable, regardless of the cancellation timeline.
- Any expenses or costs incurred by our company before the cancellation will be deducted from the refund amount.
5. Satisfaction Guarantee:
- We are committed to providing a high-quality catering experience. If you are unsatisfied with our services, please notify us immediately, preferably during the event, so we can address and resolve any concerns.
- In the event that we fail to meet your expectations despite our best efforts, we will work with you to find a suitable resolution, which may include providing a partial refund or credit toward future services.
Please note that this refund policy is subject to change without prior notice. We encourage you to review the policy at the time of placing your catering order. If you have any questions or require further clarification, please don’t hesitate to contact our customer service team.
Thank you for choosing Cookery Nook. We look forward to serving you and exceeding your catering expectations.